Last updated: 5 June 2026
This Privacy Policy explains how information submitted through GutHealthDubai.com may be collected, used, stored and protected.
This website is associated with Dr Pranab Gyawali, Consultant Gastroenterologist in Dubai. The website provides educational information about digestive health and allows visitors to request appointments or make enquiries.
This Privacy Policy applies to information submitted through this website, including contact forms, appointment request forms, feedback forms, WhatsApp links, email links and cookie related website data.
1. Who we are
GutHealthDubai.com is a website associated with Dr Pranab Gyawali, Consultant Gastroenterologist in Dubai.
For privacy related enquiries about this website, please contact the website administrator or clinic team through the contact details provided on the website.
2. Information you may provide
You may provide personal information when you:
- Submit an appointment request
- Complete a website contact form
- Send an enquiry through WhatsApp or email
- Submit feedback
- Ask for information about a service
- Interact with website forms or security tools
The information you provide may include:
- Name
- Phone number
- Email address
- Preferred method of contact
- Insurance information, if you choose to provide it
- Brief reason for enquiry
- Information about symptoms or medical concerns, if you choose to include this
- Any other information you voluntarily submit
Please only provide information that is relevant to your enquiry. This website should not be used for emergencies or urgent medical symptoms.
3. Health related information
Some information submitted through this website may relate to health, symptoms, previous investigations or medical history.
Health related information is treated as sensitive information and should only be shared when necessary for appointment coordination or clinical enquiry handling.
Submitting information through the website does not create a doctor patient relationship by itself. A doctor patient relationship is created only when a formal consultation is arranged and accepted through the appropriate clinic process.
4. How your information may be used
Information submitted through this website may be used to:
- Respond to your enquiry
- Arrange or coordinate an appointment
- Contact you about your request
- Help direct your enquiry to the appropriate team member
- Support insurance or administrative checks, where relevant
- Improve website function and user experience
- Maintain website security
- Comply with applicable legal, regulatory or professional obligations
We do not use information submitted through appointment or contact forms for unrelated marketing without appropriate consent.
5. Appointment and contact forms
When you submit an appointment or contact form, the information you provide may be reviewed by administrative or clinic staff for the purpose of responding to your request.
Please do not use the website contact form, appointment form, WhatsApp or email for emergencies.
If you have severe abdominal pain, heavy bleeding, black stools, fainting, persistent vomiting, chest pain, dehydration or rapidly worsening symptoms, please seek urgent medical care.
6. WhatsApp, email and telephone communication
This website may provide WhatsApp, email or telephone contact options.
If you choose to contact the team through WhatsApp, email or phone, the information you send may be used to respond to your enquiry or coordinate an appointment.
Please be aware that WhatsApp, email and standard messaging systems may not be suitable for sharing highly sensitive medical information unless this has been specifically requested through the appropriate process.
7. SMS and messaging
If you provide your mobile number and agree to be contacted, you may receive messages related to your enquiry, appointment request or administrative follow up.
Your mobile number will not be shared with third parties for unrelated marketing or promotional purposes.
You may request that non essential messages are stopped by contacting the team.
8. Cookies and website analytics
This website may use cookies and similar technologies to support website function, improve user experience, understand visitor activity and protect website forms from spam or automated misuse.
Cookies may help collect technical information such as:
- Pages visited
- Approximate time spent on the website
- Device type
- Browser type
- General location based on internet connection
- Website referral source
This information is generally used in an aggregated or technical form to understand how the website is used and to improve website performance.
You can adjust cookie settings through your browser. Some website features may not function fully if cookies are disabled.
9. Google Analytics
This website may use Google Analytics or similar analytics tools to understand how visitors use the website.
Google Analytics may use cookies to collect information about website activity. This information may be processed by Google according to its own privacy terms and settings.
The information is used to review website performance, understand visitor behaviour and improve website content.
10. Google reCAPTCHA
This website may use Google reCAPTCHA to protect forms from spam, automated submissions and misuse.
Google reCAPTCHA may collect technical information such as device, browser and interaction data to help determine whether a form submission is made by a person or an automated system.
Use of reCAPTCHA is subject to Google’s own Privacy Policy and Terms of Service.
11. Third party services
This website may use third party services to support website hosting, analytics, security, form processing, appointment coordination, maps, embedded media or communication tools.
These providers may process limited information where necessary to provide their service.
Examples may include website hosting providers, analytics providers, form plugins, spam protection tools, map services, video platforms and communication platforms.
Where third party services are used, they are expected to handle information according to their own privacy and security obligations.
12. Sharing of information
Information submitted through this website may be shared only where necessary for appropriate purposes, such as:
- Responding to your enquiry
- Coordinating an appointment
- Administrative processing
- Website maintenance or security
- Legal, regulatory or professional requirements
We do not sell personal information.
We do not share mobile numbers with third parties for unrelated marketing or promotional purposes.
13. International data processing
Some website tools, analytics systems, hosting systems or communication platforms may process data outside the UAE.
Where this occurs, it is usually because a technical service provider, analytics provider, cloud provider or communication platform operates internationally.
By using the website and submitting information, you acknowledge that some technical or administrative processing may involve systems located outside the UAE, subject to applicable privacy and data protection requirements.
14. Data security
Reasonable technical and organisational measures are used to help protect information submitted through the website.
However, no website, email system, messaging platform or internet based service can be guaranteed to be completely secure.
Please avoid submitting unnecessary sensitive medical information through general website forms, WhatsApp or email unless requested through an appropriate process.
15. How long information may be kept
Information submitted through this website may be kept for as long as reasonably necessary to respond to your enquiry, coordinate appointments, maintain administrative records, comply with legal or regulatory obligations, resolve disputes or support legitimate website operations.
Where information is no longer required, it may be deleted, anonymised or archived according to applicable processes.
16. Your privacy rights
Subject to applicable law and verification of identity, you may request to:
- Access personal information you have submitted
- Correct inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Ask for certain processing to be restricted or stopped
- Ask about how your information is being used
- Request deletion of information where legally appropriate
Some information may need to be retained where required for legal, regulatory, clinical, administrative or legitimate record keeping reasons.
17. Marketing communication
We do not intend to use personal information submitted through medical enquiry or appointment forms for unrelated marketing without appropriate consent.
If you receive non essential communication and no longer wish to receive it, you may contact the team and request that it is stopped.
18. Children and minors
This website is intended for general informational use and adult appointment enquiries.
If information about a minor is submitted, it should be submitted by a parent, guardian or authorised adult where appropriate.
19. Links to other websites
This website may contain links to external websites, social media platforms, map services, video platforms or third party resources.
We are not responsible for the privacy practices, content or security of external websites. Visitors should review the privacy policies of those websites separately.
20. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in website function, legal requirements, service arrangements or privacy practices.
The latest version will be shown on this page with the updated date.
21. Contact
For privacy related questions about this website, or to request correction or review of information submitted through the website, please contact the website administrator or clinic team using the contact details provided on this website.
Please do not use privacy contact channels for emergency medical issues.